Yes, you are able to cancel or amend your order prior to shipping, with no cost penalty, by e-mailing us at orders@coochie-coo.co.uk. 

See our Delivery and Returns Policy for full details.

All prices are quoted in pounds sterling (£) and are shown inclusive of VAT.  The current full VAT rate is 15%. 

If your order is sent to a destination outside of the United Kingdom you will be charged the price exclusive of VAT and this will be reflected in your invoice total, however you will be responsible for any local taxes that are due on your order.  Your basket will be updated once you have entered your address and proceeded to your basket. You will be able to review your basket before confirming your order.  All deliveries to Guernsey will be charged the price exclusive of VAT.

Please see our Delivery and Returns Policy for full details.

Your order will be dispatched once payment has been processed and subject to product and delivery slot availability.

Delivery to the United Kingdom and Jersey should usually take between 2-5 working days.

We offer special delivery options to Guernsey and can provide deliveries 7 days a week.  All deliveries made to a Guernsey address should take up to 2 working days.

See our Delivery and Returns Policy for full details.

Yes.  If you are a registered customer you will be able to log into your account and track the status of your order.  The status will be shown as either, pending, dispatched, completed or cancelled.

If you are not a registered customer you will not be able to track your order from our site, but you will receive an e-mail at each stage of your order.

We are unable to offer a postal tracking system at the current time and therefore you will not be able to track your parcel once we have dispatched the item. However, most items will usually require a signature to accept and sign for the package.

Yes, in the unlikely event that you are unhappy with your purchase, or a product is defective or damaged you can return the item within 10 working days of the postal date. The acceptance of any returned items received after this period will be at the discretion of Coochie Coo Limited.

Please note that certain terms and conditions apply to returns, and these are detailed in the Delivery and Returns Policy.

This will either be due to the incorrect user name or password being used.  In the first instance please visit the Forgotten Password link to have your password sent to your registered email address. 

If you are still experiencing difficulties please do not hesitate to contact us at enquiries@coochie-coo.co.uk.

Is it safe to use my credit card with you?

Yes, we do not obtain, see or store any of your financial details on our system. When you proceed to the checkout and are ready to make payment you will enter your card details in a secure environment provided by Sage Pay - one of the UK's largest and most trusted payment service providers.  Sage Pay will perform the necessary checks on your card, and all we receive is confirmation that the transaction has been authorised.  Please see our "Pay with confidence" page for more details about out payment policy and Sage Pay.

If you have any further concerns please do not hesitate to contact us at enquiries@coochie-coo.co.uk, as we may be able to arrange an alternative payment method for you.

No, at the current time Coochie Coo is an online retailer only.

As an online retailer we are able to pass on the benefit of reduced overheads to our customers, this allows us to provide you with a greater choice of high quality products at affordable prices.